CEQI (Customer Experience Quality Index) — Beta (Add-on)
A single score ranging from -5 to 5, that combines your ratings, review sentiment and driver-level performance into one number you can track over time — the closest thing to a "how are we really doing" figure, updated as your reviews come in.
Currently in beta. Available as an add-on to Snapshot+ or Recurring Insight — select it alongside either at checkout.
CEQI (Customer Experience Quality Index) — Beta (Add-on)
A single score ranging from -5 to 5, that combines your ratings, review sentiment and driver-level performance into one number you can track over time — the closest thing to a "how are we really doing" figure, updated as your reviews come in.
Currently in beta. Available as an add-on to Snapshot+ or Recurring Insight — select it alongside either at checkout.
