Snapshot — £119

A full, plain-English breakdown of what your customers are really telling you — built from your existing reviews, no dashboard or login required.

You'll get a clear read on what's working, what's changed recently, a driver-by-driver view of what's helping and hurting your rating, and a ranked list of what's worth fixing first.

After purchase, we'll send you a short form to gather a few details about your business and confirm what review data we can access — your report follows shortly after.

Everything in Snapshot, plus a deeper look at what's actually driving your score.

Snapshot+ adds the Impact Drivers analysis — every recurring theme in your reviews mapped by how often it comes up and how much it really moves the needle, plus a net-effect view that catches the quiet negatives a star rating alone would never show you.

After purchase, we'll send you a short form to gather a few details about your business and confirm what review data we can access — your report follows shortly after.

CEQI (Customer Experience Quality Index) — Beta (Add-on)

A single score ranging from -5 to 5, that combines your ratings, review sentiment and driver-level performance into one number you can track over time — the closest thing to a "how are we really doing" figure, updated as your reviews come in.

Currently in beta. Available as an add-on to Snapshot+ or Recurring Insight — select it alongside either at checkout.